Service Technician (Windows & Doors)

Job Locations US-MD-Upper Marlboro
Posted Date 1 month ago(1/18/2018 4:18 PM)
Job ID
2018-1217
# of Openings
1
Category
Service

Overview

Build your career, design a future at Thompson Creek Window Company. We are the premier home improvement replacement products company serving the Mid-­Atlantic region for more than 30 years. We’re proud of our history, and proud to help our communities improve the comfort and conditions of their homes.

 

Thompson Creek is looking for a detail-oriented, confident, customer service-driven Service Technician to perform scheduled service requests on our products, including repairs, warranty claims and punch list items for existing or previous customers. The Service Technician ensures that service work is completed in a timely manner, and to the customer’s complete satisfaction.  We provide our Service Technicians with a Thompson Creek Window Company vehicle, gas card, and logoed clothing items.  

  

Responsibilities

WHAT YOU'LL DO:

  •  Attend daily meetings with Manager - Service to review appointments for the day and results from previous day’s appointments.
  • Complete all service appointments according to designated timeframe defined by Service Technician expectation documentation.
  • Ensure interaction with customer adheres to standards defined by TCWC.
  • Ensure completeness of purchase order, including material and labor requirements.
  • Contact Project/Service Coordinator at all job locations where a return visit is necessary and to include services needed (including materials and labor) so a document can be created for review by the Service Technician
  • Check in at each job, upon arrival and departure, using the company provided app and provide result notes of the visit.
  • Notify Resource Planning Group of potential delays in meeting scheduled appointment commitments at least one hour prior to scheduled appointment.
  • Maintain company assets in excellent working order.

 

 

Qualifications

WHAT YOU'LL HAVE:

 

• Education: High School Graduate/GED

• Experience: At least 1 to 3 years’ experience in home improvement or construction related trades.

• Computer Skills: Must be competent in Microsoft Office (Word, Excel, Outlook)

• Licenses and Certifications: Must be able to maintain LSWP certification and must have a clean

  driving record.

 

Thompson Creek offers a generous benefits package including:

  • Medical Plan with HSA
  • Prescription Drug Plan
  • Dental Plan
  • 401k with Immediately Vested Company Match
  • Educational Assistance
  • Company-paid holidays
  • Paid Time Off
  • Additional Voluntary Benefits
  • On the job training and professional development

 

APPLICATIONS MUST INCLUDE SALARY REQUIREMENTS.  APPLICATIONS THAT DO NOT INCLUDE SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

 

About Thompson Creek

 

Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD.

 

Drug-free Workplace

 

Thompson Creeek Window Co participates in E-Verify

 

 EOE

 

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