Thompson Creek Window Company

  • Project Coordinator

    Job Locations US-MD-Upper Marlboro
    Posted Date 1 month ago(9/21/2018 1:09 PM)
    Job ID
    2018-1312
    # of Openings
    3
    Category
    Customer Fulfillment
  • Overview

    Build your career, design a future at Thompson Creek Window Company.  We are the premier home improvement replacement products company serving the Mid-­Atlantic region for more than 30 years. We’re proud of our history, and proud to help our communities improve the comfort and conditions of their homes.  

     

    Thompson Creek is looking for a Project Coordinator to join our team.  As the Project Coordinator you will control and manage the service delivery process for assigned customers. The Project Coordinator serves as a primary, dedicated liaison between the customer and the company concerning installing, contract and service issues.

    Responsibilities

    WHAT YOU'LL DO:

    • Manage the service delivery process including scheduling the installation, ongoing customer service, and overall customer satisfaction.
    • Support the delivery process by acting as the main point of contact and lead on the customer job from start to finish. Resolve disputes according to established Thompson Creek policies and procedures and uses established methodology for all customer interactions.
    • Review job contract as sold to determine level of effort required and understand materials to be ordered.
    • Identify and resolve contract issues with Sales department.
    • Maintain communication with Purchasing Department to ensure timely delivery of products.
    • Identify any special requirements for the job and communicates to appropriate parties.
    • Ensure proper permits and HOA requirements are satisfied prior to scheduled installation date.
    • Proactively communicate with the customer regularly regarding the job status and issues that may impact service delivery, including delays in product receipt; conducts follow up customer calls.
    • Use independent judgment and discretion to resolve customer issues; escalate to management when necessary.

    Qualifications

    WHAT WE'RE LOOKING FOR: 

     

    Bachelors’ Degree and at least 1 year of customer service experience; any equivalent combination of education and experience; prior project management experience preferred. Proficiency with Microsoft Office (Word, Excel, Outlook).

     

    Thompson Creek offers a generous benefits package including:

    • Medical Plan with HSA
    • Prescription Drug Plan
    • Dental Plan
    • 401k with Immediately Vested Company Match
    • Educational Assistance
    • Company-paid holidays
    • Paid Time Off
    • Additional Voluntary Benefits
    • On the job training and professional development

     

    About Thompson Creek

     

    Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD.

     

    Drug-free Workplace

     

    Thompson Creek Window Co participates in the E-Verify program

     

    EOE

     

     

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