Thompson Creek Window Company

  • Project Coordination Lead

    Job Locations US-MD-Upper Marlboro
    Posted Date 1 month ago(12/17/2018 4:01 PM)
    Job ID
    2018-1356
    # of Openings
    1
    Category
    Customer Fulfillment
  • Overview

    Build your career, design a future at Thompson Creek Window Company.  We are the premier home improvement replacement products company serving the Mid-­Atlantic region for more than 30 years. We’re proud of our history, and proud to help our communities improve the comfort and conditions of their homes.    

    Thompson Creek is looking for a confident and results-driven Project Coordination Leadin our Upper Marlboro, MD office.  In this role, you will be responsible for overseeing a team of Project Coordinators managing and successfully executing assigned new customer product installations, ensuring that each project is completed successfully, on time, within established guidelines, and to the customer’s complete satisfaction.

    Responsibilities

    WHAT YOU'LL DO:

    • Monitor reports on a daily basis to ensure jobs are moving through the process efficiently and effectively.
    • Intervene with PC to resolve issues that are holding jobs up.
    • Manage upstream and downstream communications and processes
    • Coach, train and manage the team keeping them engaged and motivated
    • Manage customer escalations for his/her assigned teams and other teams when other PC leads are not available
    • Identify opportunities for process improvements
    • Assess teams’ skills and facilitates training as dictated by assessments
    • Manage disciplinary issues with team members
    • Manage capacity utilization and needs for the team
    • Direct assigned customer product installations by acting as the main point of contact and lead on the customer job, ensuring proper execution of measure, order placement, fabrication and installation.
    • Communicate proactively with customers using established customer interaction methodology to set and manage expectations, to identify potential obstacles, and to resolve disputes using independent judgment and sound decision-making according to established Thompson Creek policies and procedures.
    • Continually update CRM and ECC systems with current and accurate customer account and project information.
    • Establish and maintain effective working relationships with sales, project managers, field managers and executive management in efforts to drive a superior customer experience.
    • Continuously develop and improve product knowledge.

     

    Qualifications

    WHAT WE'RE LOOKING FOR: 

    • A Bachelor's degree and at least 5 years relevant experience in a customer-focused position with at least 2 years of supervision of others; any equivalent combination of education and experience.
    • Proficiency with Microsoft Office (Word, Excel, Outlook, and Powerpoint).
    • Ability to develop proficient knowledge of SAP ECC and CRM. 

     

    Thompson Creek offers a generous benefits package including:

    • Medical Plan with HSA
    • Prescription Drug Plan
    • Dental Plan
    • 401k with Immediately Vested Company Match
    • Educational Assistance
    • Company-paid holidays
    • Paid Time Off
    • Additional Voluntary Benefits
    • On the job training and professional development

     

    About Thompson Creek

     

    Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD.

     

    Drug-free Workplace

     

    Thompson Creek Window Co participates in the E-Verify program

     

    EOE

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