Thompson Creek Window Company

  • Assistant Manager - Contact Center

    Job Locations US-MD-Lanham
    Posted Date 1 month ago(7/11/2019 9:22 AM)
    Job ID
    # of Openings
  • Overview


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    We want people with excellent leadership skills.



    At Thompson Creek Window Company, we know that we’ll fulfill our goal of providing a great customer experience if we hire the best people to lead our teams.  Join our Marketing team, learn valuable skills, and be a part of a GROWING company with opportunity to advance.  Assist in managing our Contact Center where the main focus is providing great customer service and having effective conversations to generate leads.



    • Lead, motivate, and coach team members in order to hit and exceed company goals.
    • Promote a dynamic, fun, positive culture where the team enjoys coming to work every day.
    • Learn, utilize, and teach a proven sales system to develop rapport and influence potential customers.
    • Observe and coach continuously to ensure everyone is contributing to the best of their ability, and feels like they are impacting the company’s results in the best way.



    • Associates degree and 2 to 3 years’ of relevant experience including prior leadership experience; any equivalent combination of education and experience
    • 1 + years’ experience leading a team
    • Intermediate skills with Microsoft Office (Word, Excel, and Outlook)
    • Ability to develop intermediate skills with SAP CRM
    • Evening and weekend availability



    Thompson Creek offers a generous benefits package including:

    • Medical Plan with HSA
    • Prescription Drug Plan
    • Dental Plan
    • 401k with Immediately Vested Company Match
    • Educational Assistance
    • Company-paid holidays
    • Paid Time Off
    • Additional Voluntary Benefits
    • On the job training and professional development


    About Thompson Creek


    Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD.


    Drug-free Workplace


    Thompson Creek Window Co participates in the E-Verify program





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